FAQ: When should I request my next gas delivery?

At ATLAS, our goal is to provide solutions with seamless customer service so that you can do your job better and maximize your business’ efficiency. This means we don’t want you to go a day, or even an hour, without an adequate supply of gas!

To ensure our customers receive the best service possible without disruptions to their everyday business, we put together a list of best practices to help you better understand your gas supply and determine when it is time to reorder for your next delivery:

For Dentists

With oxygen cylinders, you will be able to see your true gas usage as the guage on the regulator slowly moves from 2,000psi to 0psi. When the oxygen levels on your regulator reach around 500psi, swap to your back-up tank and make a call to request your next delivery. If you do not have a back-up tank on hand, please let your ATLAS contact know so that we can provide one.

With nitrous oxide cylinders, it’s best to judge what is remaining in the tank by its weight. Once the cylinder is empty and you swap to your back-up tank, please make a call to request your next delivery. If you do not have a back-up tank on hand, please let your ATLAS contact know so we can provide one.

For Dermatologists

Liquid nitrogen comes in different shapes and sizes, depending on your usage. At ATLAS, our goal is to find the right equipment that fits your operational needs. Here are two common solutions:

• Liquid Tanks (180L) are filled at our plant location and delivered to your location. If these tanks are not pulled from or used everyday, their pressure will build up, and you may hear a loud pop. BUT, don’t be alarmed, this is normal. The job of Liquid Tanks is to consistently build pressure within the inner container of the tank to make sure it has the correct pressure needed to fill your handheld bottles. The best way to determine how much liquid nitrogen you have remaining in the tank is to try to move it. For comparison, try moving a full tank to know the difference between a full and almost-empty tank. Call to reorder a liquid nitrogen tank when it starts feeling light and easier to move.
• Smaller Liquid Dewars come in different sizes ranging from 20L to 50L. Be sure to keep the lid on when not you are not using it to avoid wasting product. We refill these tanks on-site at our customer’s location.

A good rule of thumb for both Liquid Nitrogen Tanks and Smaller Liquid Dewars is to let your ATLAS contact know when you fill your final bottle. This should ensure that we have 1-2 days to get you your next gas delivery on time.

For Industrial Customers

No matter what type of gas you are using, always make sure to keep an emergency reserve on hand. If you don’t have an emergency reserve, let us know, and we will fix that. Please place an order for your next delivery when you begin to use your final bottle or when there are just 2-3 bottles remaining depending on the project you are working on.

Reliable Cylinder Replenishment Solutions

At Atlas, we’re all about efficiency, new solutions and seamless customer service. Here are a two new and convenient ways to reorder gas cylinders:

Ask About Cell-Based Telemetry

With cell-based telemetry, your system will automatically notify our distribution center that it’s time to replenish your cylinders, and we will schedule a delivery. While it’s a more expensive option, cell-based telemetry allows both you and Atlas to constantly monitor your gas consumption.

Ask About Our New QR Codes

Don’t feel like calling for delivery? Ask your ATLAS contact about our new QR codes. We will place a QR code sticker linking to an order form on your tank, which will allow you to quickly and easily submit an order. All you’ll have to do is hover your phone over the QR code, and you will be directed to an order request form.

Contact us if you have any questions about reordering for your next gas delivery